General

Please read the Terms and Conditions carefully

The terms and conditions apply to all transactions between Just Hygge and yourself.

They do not affect your statutory rights

Just Hygge may change the terms and conditions at any time. Any changes will be published on our website and effective from the date of publishing.

Customer Orders

Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed.

Orders can only be dispatched to an address in the UK.

Orders placed through the website will be acknowledged electronically by email.

Once your order is accepted the creation of a legally binding contract between you and Just Hygge will take place once the goods have been dispatched. We may decline all or part of your order for any reason, in which case you will be informed by telephone or email.

If any items are not in stock, we will notify you by email.

Prices

The total price payable will be stipulated at the time your order is placed. We will be entitled to alter the price of goods to take into account any increase in price from our supplier, due to an error or omission on the price displayed or due to an increase in tax or duties. If this occurs we will inform you of the change in price and offer you the opportunity to change or cancel your order.

Prices, offers and products are subject to availability.

All prices include VAT. Postage prices will be added at the checkout.

Delivery

Delivery will be charged at a standard rate of £5.95 per order.

Delivery will be by Royal Mail and timescale will be 3-5 working days. A signature may be required.

If you are not able to accept the delivery you will be responsible for any costs that may be incurred.

Cancellation of order

If you cancel an order before it has been dispatched a refund will be issued within 24 hours.

If you wish to cancel an order after it has been dispatched, you will still be charged for delivery and the return cost will be at your own expense.

Returns

Any unwanted items must be sent back at the customer’s expense in the original packaging and condition.

Please return goods to

Just Hygge
77 Newport Road
Edgmond
Newport
Shropshire
TF10 8HF

An email confirmation will be sent when the goods are received and a credit or exchange issued within 5-7 working days. Any refunds issued will include the total of the goods sent and not the delivery charge.

We suggest for your own protection you use 1st class registered post when returning items

This does not affect your statutory rights.

Faulty Goods

To return faulty or damaged goods please email info@justhyggehome.co.uk within two days of receipt of the order.

It would be useful if you could attach a photograph of the fault or damage to the item.

If in agreement, we will either exchange the goods or accept a return and refund the cost of the item plus postage.

When returning goods we recommend you obtain proof of postage from the post office. The goods are your responsibility whilst in transit to us.

Privacy and Data Protection

Just Hygge is fully committed to protecting your personal details and privacy in accordance with the Data Protection Act 1998.

Your details will not be passed on to third parties and any transactions between yourself and Just Hygge will remain confidential.

Information you give us will only be used by Just Hygge to keep you up to date with promotions and new product information. If you do not wish to receive such information please let us know.